Tel.: +33 (0)2 47 55 00 00

After-Sales Service

Customer satisfaction is our number 1 priority! 2IPS is committed to supplying high-quality products and assisting you at every step of your industrial computing project. Our after-sales service and our fast and efficient technical support are key elements of this commitment.

Three-year warrantee

All the industrial computing products and solutions 2IPS sells enjoy a three-year warrantee that covers all manufacturing defects or operating issues that may occur during this period of time. We are committed to repairing or replacing any defective product as part of this three-year warrantee.

After-sales service process

If you encounter any difficulties with any of our products, please do not hesitate to get in touch with us. We will strive to solve your challenges quickly and efficiently.

Here is the process to follow:

  1. Plese contact our after-sale service team by phone or email. They will help you identify the issue and determine if your product needs to be shipped to us for repair.
  2. If your defective product needs to come in for repair, we will supply you with all the necessary instructions to ship your product to us. We ask our customers to kindly cover shipping costs.
  3. Once we have received your product, our team of qualified technicians will carry out a diagnostic and fix the issue. We will keep you informed of your product’s repair process every step of the way.
  4. As soon as your product is repaired, we will ship it back to you.